Long Coast Terms and Conditions

Cancellations/change date(s)

  • more than 45 days before check in date: no charge
  • more than 30-44 days before check in date will be subject to a 10% admin fee;
  • more than 15-29 days before check in date will be subject to a 30% admin fee;
  • more than 5-14 days before check in date will be subject to a 50% admin fee;
  • less than 5 days before check in date: no refund

*Cancellation/ Change date request must be notified by email. The calculation date will be based on our receive working day.

Bad Weather Policy and Arrangement

  • Typhoon Signals No. 1 /3 or Yellow/Red Rainstorm Warning: normal operation
  • Typhoon Signal No. 3 (if forecast show may have signal No.8 within 24 hours), you can either:
  1. postpone the booking without additional charge, or
  2. cancel the booking with administration fee of 50% of the amount to be paid will be applied.
  • Tropical Cyclone Warning Signal No. 8 or Black Rainstorm Warnings, you can either:
    1. postpone the booking without additional charge, or
    2. cancel the booking with administration fee of 530% of the amount to be paid will be applied.
  • Regarding any social incidents which might affect transportation or traffics, you can either:
    1. postpone the booking without additional charge, or
    2. cancel the booking with administration fee of 50% of the amount to be paid will be applied.

    All other situations are subject to the on‐day condition and Long Coast Seasports’ final decision.

    Change date(s) arrangement notes

    • If guest is to postpone the booking for the above reasons, re-schedule should be made made within 6 months from the original date, advanced booking is required, otherwise not accepted.
    • If the revised date(s) fall on a different price zone, i.e. peak season to value season, there will be no refund on the price difference.
    • If the revised date(s) from value season to peak season, the balance needs to be settled by guests.

    Booking Procedures and Important Notes

    • The voucher is non-refundable.
    • The dates of use have to be specified upon purchase.
    • Guests have to initiate the voucher upon checking in at LCS' reception counter, otherwise normal rates will be applied for all seasports activities.
    • The voucher is valid for the date specified and the following day.
    • Our reception counter closes at 6:00 pm. Please make prior arrangements for late arrival.
    • Check‐out before 10:00 am has to be confirmed in advance.
    • Watersports equipment rental starts at 10:00am. You are welcome to come earlier to enjoy the watersports.
    • Once the voucher is purchased, administrative charge will be applied for change of dates of use. (please refer to the change date and cancellation policy.)
    • Once the voucher is initiated, it cannot be transferred, deferred, refunded and/or sold to other persons under any circumstances.
    • Watersports equipment rental is subject to availability especially during peak season.
    • All extra amount consumed should be settled by cash.
    • The full value of the voucher can be consumed on all rentals of kayaks, bodyboards, SUP & skimboard.
    • Discount of rental of other non-motorized seasports equipment (ie. windsurfer, SUP and surfboard)
    • 1 night FREE accommodation which is use for voucher(s) of watersports only, we don’t have room(s) or tent(s) rental. Extra person(s) can purchase our supplementary voucher(s) to enjoy the same discount.
    • Beach towel, shampoo, shower gel and other bathroom amenities will not be provided.
    • Deluxe camping mattresses (with sheet) will be provided in the Safari tent. Guests can be pre‐ordered beddings (pillows and quilt) at HK$50 per person (onsite booking at HK$80 per person).
    • All activity voucher holder(s) can be offered at $250 to get One session (3 hours) BBQ facility, it will be included 2 pack charcoal, BBQ tongs, as well as a tray. Unauthorized user(s), we will charge HK$500 of open furnace charge.
    • If there are power / short circuit problems cause by weather, accidents or human factors at LCS center /camping area, no refund can be made.
    • Cooking is NOT allowed in room/ safari tent/ Caravan/ LCS open space and deck area. Unauthorized user(s) will be charged HK$500.
    • Voucher holder(s) BBQ and cooking shall be in LCS arranged area, burning or make fire in our camp zone are not permitted.
    • Guests can use our locker and shower facilities during visit to LCS.
    • The use of the open space and the deck area at the campground/main building is on a share use basis, and please note that we may have other campers or BBQ users during the same period. Quiet time starts at 10:00 pm.
    • Our Centre has a variety of beverages sold, if guests bring/order drinks to here, LCS will not provide any fridge service.
    • If there are power / short circuit problems cause by weather, accidents or human factors at LCS center /camping area, no refund can be made.
    • The Centre reserves the absolute discretion to amend and supplement the above rules at any time without notice.
    • The Centre reserves the right to terminate services without reason.
    • In case of dispute, Long Coast Seasports (LCS) reserves the rights for its final decision.

    Restricted Items

    The following items are not permitted in the Centre : candles (unless served in a
    seepage‐proofed container), incense, fireworks (except bonfire at pre‐assigned fire pit), open flame, and weapons.

    Damage & Cleaning Deposit

    The Clients are liable for damages to the Centre caused by an act or an omission of Clients, the Clients’ attending guests, staff, agents, contractors or invitees. These include, but not limited to missing or damaged furniture, fixture, watersport gears, camping facilities, equipment, decorations, lawn, plants, trees, or fencing.
    These also include any replacement, removal and/ or custodial cleaning fees as well as any cost for repairs and materials.
    The Clients have to deposit a Damage & Cleaning Deposit to the Centre upon taking possession of the party venue or checking‐in in an amount as below stipulated in CASH to cover up any of the costs that may be raised as herein mentioned. The amount will be refunded to the Clients after any deduction deemed necessary by the Centre at the checking‐out time of the Clients.

    Damage & Cleaning Deposit requested in CASH

    Guest room  HK$300 per room
    Safari tent/ Caravan  HK$500 per tent
    Party venue HK$500 (for group 30 people or below party) or 30% party venue cost of 30 above group party.

     

    Photography Consent Release:

    The Centre regularly reproduces photographs of people for teaching, demonstration and publicity purposes in its publications, marketing material and on its web site. On various occasions, the Clients may be photographed
    at the Centre. The Clients are invited to release their interests in their photographs taken at the Centre, the waterfront of the Centre or at any outing activities arranged by the Centre for the said purpose to LCS. Any refusal of
    consent is required to be given to the Centre at booking@longcoast.hk in advance of their arrival at the Centre. The Centre will not be liable to the Clients for any interest in the publication or use of those photos if the said consent is not
    refused.

    Pet Stay

    We can flexible on the pet arrangements, as long as they are well‐behaved, quiet and can be properly leashed and muzzled at times, as we have to consider our other guests as well.

    • Dogs can sleep safari tent outer shelter/ Room floor/ Caravan floor (kindly be understood that dogs are not allowed on the beds and/or furniture).
    • Dogs are allowed inside Safari Tents (Guests need to bring your pets mattress.)
    • If you are bringing with your dogs, they should be leashed and not dig holes at our grassland.
    • Guests should be responsible to pick up after them urinate, and do not allow them to urinate within our premises.
    • An additional for pet‐staying‐charge of HK$100 per dog per night will be required.